Mac OS X Screensavers - Frequently Asked Questions (FAQ).

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I purchased my screensaver but it still appears as unregistered trial version.

Please check your post-order emails for detailed registration instructions.

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I've received post-order email with full version downloading link inside. What should I do next?

Please download and install full version of your screensaver using the link provided in your post-order email. Make sure to close Desktop & Screen Saver window before installing, and agree to replace old files when asked.

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I've received post-order email with license info (name and code) inside. What should I do next?

Please register your screensaver by entering your name and code. Just open saver's Options, click Register Now button and enter your name and code to get screensaver registered.

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My full version downloading link doesn't work or has expired.

Please contact us for new downloading link.

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I get "Saver can't be opened because it is from an unidentified developer" alert.

OS X Mountain Lion and later forces you to use apps from App Store only. You can return usual pre-Mountain Lion behavior and avoid App Store limitation in a few clicks. Just select "Allow applications downloaded from anywhere" option within "System Preferences" -> "Security & Privacy" window. Now you can install any app you wish.

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I downloaded and installed full version using the link provided, but it still appears as unregistered trial version.

Please delete trial version from your computer before installing full one. Just locate saver's icons in your "/Library/Screen Savers/" and "/users/<your user name>/Library/Screen Savers/" folders then move it to trash. Then install full version using the link from your post-order email.

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I installed screensaver but can't locate its icon within screen savers' list.

Please make sure to re-install screensaver for all users on your computer by following these simple steps:
  • Locate saver's icons in your "/Library/Screen Savers/" and "/users/<your user name>/Library/Screen Savers/" folders then move it to trash.
  • Install screensaver again, selecting "Install for all users of this computer" option when asked.

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My System Prefs crashes or shows spinning ball while opening Screen Saver page.

If you migrated from another apple computer recently, or just experience similar issues, please try the following:
  • Download and install the latest iLife Support update.
  • Update your iPhoto library with the latest patch.
  • Rebuild your iPhoto library.
Please refer to Apple Discussion Thread for additional info.

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The "Other" section of savers' list is grayed out and I'm unable to locate installed screensaver.

Please unroll "Other" section of your savers' list by clicking on small gray triangle left from section name.

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Please provide me with step-by-step guide on how to install and use screensaver.

Please do the following:
  • Download screensaver on your computer. Install window will open. If you don't see install window after downloading, please double-click on downloaded .dmg file.
  • Install screensaver by double-clicking .saver icon within install window. Make sure to agree to replace old files if asked.
  • Now your screensaver should be installed.
  • To reach your screensaver from scratch, please click on Mac icon on upper left hand side of your desktop, click "System Preferences", open "Desktop & Screen Saver" icon, and choose "Screen Saver" section there. You will see your screensaver at the bottom of savers' list. Under Leopard, please unroll "Other" section of savers' list by clicking on small gray triangle left from section name.
  • Select screensaver within savers' list to set it as default screensaver. Use "Options" button to view and adjust saver's options. Use "Test" button to preview screensaver in full screen.

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How do I delete some screensaver from my computer ?

Please do one of the following, depending on Mac OS X version you use:
  • Right-click on screensaver name within screensavers' list and select "Move to Trash" row from popup menu.
  • Select screensaver within savers' list, right-click on it, select first item from popup menu to open containing folder, then move corresponding saver's icon to trash.
  • Locate saver's icons in your "/Library/Screen Savers/" and "/users/<your user name>/Library/Screen Savers/" folders then move it to trash.

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If you still have questions or need further assistance, please contact us


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